Introduction
This Privacy Policy explains how Kunming NaiYao Trading Co., Ltd., operating as NaiYao Systems, collects, uses, stores, and protects information when you visit this website or use any of our services. The website and its associated systems were developed and are maintained by NaiYao, the developer of record for this digital presence. We are committed to handling personal information with care, transparency, and respect, and we have written this policy in plain language so that you can understand exactly what happens to your data at every stage of your interaction with us.
Your trust matters to us. We recognize that the information you share can be sensitive, and we treat it accordingly. This policy applies regardless of how you access our services, whether through a desktop computer, a mobile device, a tablet, or any other means. By using our website or services, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with any part of this policy, you should stop using the website and contact us so that we can address your concerns directly.
Scope of This Policy
This policy covers information collected through the NaiYao Systems website located at www.naiyao.autos, through direct communications such as email and telephone, and through the delivery of our computer systems design and related services. It does not cover information collected by third party websites that may link to or from this site, and it does not cover data that we process on behalf of our clients in our role as a service provider. Where we act as a processor on behalf of a client, the privacy policy of that client governs the handling of the underlying data, and we follow the instructions provided to us under our agreements with that client.
The practices we describe here reflect the legal requirements that apply to our operations in the jurisdictions where we provide services. We aim to provide a consistent and high standard of privacy protection wherever you are located. We may update this scope from time to time to reflect changes in our services, our technology, or the law, and any updates will be posted on this page with a revised date.
Information We Collect
We collect several categories of information to operate our website and deliver our services. The first category is information you provide directly to us. This includes your name, your email address, your telephone number, your company name, and the content of any messages or project inquiries you submit through our contact forms or through email. When you engage us for a project, we may also collect business information such as billing details, project requirements, and the names of the individuals who will be involved in the engagement.
The second category is information collected automatically when you use our website. This includes your internet protocol address, the type and version of browser you use, the pages you view, the date and time of your visit, the referring website, and general device information such as operating system and screen resolution. This information helps us understand how visitors use our site so that we can improve its performance and usability.
The third category is information we receive from third parties. In some cases we may receive information about you from publicly available sources, from business partners, or from service providers who assist us in operating our business. We combine this information with the information you provide only where it is necessary to provide a service you have requested or where we are otherwise permitted to do so by law.
How We Collect Information
We collect information through several channels. Direct collection occurs when you complete a form on our website, send us an email, call our office, or communicate with our team during a project. In each of these cases you are actively choosing to share information with us, and we collect only the information that is necessary to respond to you and to deliver the services you have requested.
Automatic collection occurs through standard web technologies such as server logs and, where applicable, cookies and similar tools. Server logs record technical details about each request made to our website and are used to maintain the security and stability of the site. These logs are kept for a limited period and are not used to build profiles of individual visitors for advertising purposes.
We do not purchase personal information from data brokers, and we do not engage in practices that collect information through deceptive or hidden means. Our approach is simple: we collect what we need to serve you, we tell you what we collect, and we give you choices about how your information is used.
How We Use Your Information
We use the information we collect for a limited set of purposes, all of which are connected to operating our business and serving our clients. We use your contact information to respond to inquiries, to prepare proposals, to schedule and deliver our services, and to send you updates about the projects we are working on together. We use business information to perform our contracts, to manage billing and payments, and to comply with our legal and accounting obligations.
We use automatically collected information to administer the website, to diagnose technical problems, to protect the site against misuse, and to understand aggregate usage patterns. We may use this information to improve the content and layout of the site and to develop new features that serve our visitors better. We do not use your personal information to make automated decisions that produce legal or similarly significant effects on you without human review and your consent where required.
We may also use your information to send you communications that are relevant to your relationship with us, such as service announcements, responses to support requests, and, where you have agreed, occasional news about our services. You may opt out of marketing communications at any time by following the instructions included in each message or by contacting us directly.
Legal Bases for Processing
Where the laws that apply to you require a legal basis for processing personal information, we rely on one or more of the following grounds. The first is the performance of a contract: we process your information when it is necessary to enter into or perform an agreement with you, such as delivering the services you have engaged us to provide. The second is our legitimate interests: we process information to operate, protect, and improve our business, provided that your interests and fundamental rights do not override those interests.
The third ground is consent: where we rely on your consent, such as for certain marketing communications or for optional cookies, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before your withdrawal. The fourth ground is legal obligation: we process information where the law requires us to do so, for example to retain records for tax or regulatory purposes. In each case we limit processing to what is necessary to fulfill the stated purpose.
Data Security
We take the security of your information seriously and apply appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls that limit who within our organization may view personal information, and regular review of our security practices. We restrict access to personal information to team members and contractors who need it to perform their duties and who are bound by confidentiality obligations.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. However, we work continuously to maintain a strong security posture and to respond promptly to any incident. If we become aware of a breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law, and we will take steps to contain and remediate the incident.
Data Retention
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and to satisfy our legal, accounting, and reporting obligations. The specific retention period depends on the type of information and the purpose for which it is held. Contact and inquiry information is generally retained for as long as needed to respond to you and, where an engagement results, for the duration of the engagement and a reasonable period afterward.
Automatically collected log information is retained for a short period to support security and operational needs, after which it is deleted or de-identified. Where the law requires us to keep certain records for a fixed period, such as financial and tax records, we retain those records for that period and then securely dispose of them. When information is no longer needed, we delete it or anonymize it in a manner that prevents it from being associated with you.
International Data Transfers
Our company is based in China, and we may process information in the jurisdictions where our systems and service providers are located. Because the internet is global, information you provide may be transferred to and stored in countries other than the country where you are located, including countries that may have different data protection laws than your own. Where such transfers occur, we take steps to ensure that the information receives an adequate level of protection.
These steps may include entering into contractual clauses approved for cross-border transfers, relying on recognized adequacy decisions where they apply, or implementing other safeguards required by law. By using our services and providing information to us, you understand and agree that your information may be transferred across borders in accordance with this policy and applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, the right to restrict or object to certain processing, and the right to data portability. You may also have the right to withdraw consent where we rely on consent as the basis for processing.
If you wish to exercise any of these rights, please contact us using the details in the How to Contact Us section below. We will respond to your request within the timeframes required by law and will verify your identity before taking action, to protect your information from unauthorized requests. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe that we have not handled your information in accordance with the law.
Privacy for Children
Our website and services are intended for businesses and for adults acting in a professional capacity. We do not knowingly collect personal information from children, and we do not direct our services to individuals under the age of sixteen. If you are a parent or guardian and you believe that a child has provided personal information to us, please contact us immediately using the details below.
If we become aware that we have collected personal information from a child without appropriate consent, we will take prompt steps to delete that information from our systems. We encourage parents and guardians to be involved in the online activities of their children and to understand the privacy practices of the websites and services their children use. Protecting young people online is a responsibility we take seriously.
Third Party Links and Services
Our website may contain links to websites and services operated by third parties that are not under our control. This policy applies only to information collected by NaiYao Systems and does not apply to the practices of those third parties. We are not responsible for the privacy policies or content of external websites, and we encourage you to review the privacy policy of any website you visit before providing personal information.
Where we integrate third party services into our own offerings, such as payment processors or analytics tools, we select providers that offer appropriate privacy protections and we include clear terms in our agreements with them. If you choose to use a third party service that is linked from our site, any information you provide to that service is governed by the policies of that service, not by this policy.
Do Not Track Signals
Some web browsers include a Do Not Track feature that sends a signal to websites requesting that they not track your browsing activity. There is currently no widely accepted standard for how websites should respond to these signals, and for that reason our website does not currently change its behavior in response to a Do Not Track signal. We continue to monitor developments in this area and will update this policy if a common standard emerges.
Regardless of Do Not Track, you retain control over the information you share with us. You may browse our website without submitting any personal information, you may limit cookies through your browser settings, and you may contact us at any time to request information about, or deletion of, the data we hold about you.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our technology, our services, or the legal environment. When we make changes, we will post the revised policy on this page and update the date at the top of the policy. Where changes are material, we will take reasonable steps to bring them to your attention, such as by placing a notice on our website.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Your continued use of our website and services after any changes to this policy take effect will constitute your acceptance of the updated policy, to the extent permitted by law.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us. You can reach us by email at office@naiyao.autos, by telephone at +1 270 447 1638, or by writing to us at the following address:
Kunming NaiYao Trading Co., Ltd.Room 708, 7th Floor, Hengan Office Building
No. 129 Guofang Road, Wuhua District
Kunming - 650000, China (CN)
We will acknowledge receipt of your message and work to respond to your inquiry as quickly as possible. We are committed to resolving any privacy concern fairly and transparently, and we appreciate the opportunity to address your questions directly.